Returns & Exchanges
At Pogo Cycles, we want you to be fully satisfied with your ride, which is why we offer a 30-day return window for all unused gear and bicycles in their original packaging. Whether you need a different frame size or a different model, our team is here to ensure a smooth transition back to the road.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number and shipping instructions.
Pack Your Gear
Securely pack the item in its original manufacturer packaging, including all manuals, tools, and chargers that were included in the initial delivery.
Ship to Warehouse
Affix the provided return label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking receipt.
Inspection and Refund
Once our technicians verify the condition of the returned cycle, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing